Overview and Important Definitions

This website is owned and operated by Quantian. By using the Optick mobile app, web application, or website (“Service”), you acknowledge that you have read and agreed to be bound by the following terms and conditions (“Terms of Service”).

These Terms of Service (or the “Agreement”) constitute a legally binding contract between Quantian Technologies Private Limited (referred to as “Quantian”, “we”, “us”, or “our”) and you or the company or legal entity you represent as a user of or subscriber to the Optick platform (referred to as “sites”, “website”) or services (“you”, “user”, “customer”, or “subscriber”).

We reserve the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, will be subject to the Terms of Service. Continued use of the Service after any such changes constitutes your consent to such changes. You can review the most current version of the Terms of Service at any time here.

Violation of any of the terms below will result in the termination of your account. You agree to use the Service at your own risk.

Through this site and many of our services, Optick offers businesses, organizations, and individuals access to a diverse collection of resources related to automated response as hosted services, software and tools; consulting advice; services and automated response-related support materials; training content, such as blogs, webinars, videos, templates, guides, books, social media content, user-generated content, personalized content, industry surveys, and user-feedback polls; and including, without limitation, application program interfaces (“APIs”). We refer to these resources collectively as “Services” throughout this Agreement. The Optick Services may be offered across several web domains. We’ll refer to these domains as the “Sites” in this Agreement.

You may access certain portions of the Optick Sites or Services with a free account as a trial user (“User”), whereas any person who pays for any portion of the Sites or Services shall be referred to herein as either a “Subscriber” or “Customer” throughout this Agreement. If you are using Optick Sites or Services on behalf of a company or other entity, then “Customer” or “Subscriber” means that entity, and you are also binding that entity to this Agreement. You also represent and warrant that you have the legal power and authority to enter into this Agreement and that, if the Subscriber or Customer is an entity, this Agreement is entered into by an employee or agent with all necessary authority to bind that entity to this Agreement.

Conditions Governing Subscriptions

This Agreement was last updated on Aug 1, 2024. It is effective between you and us as of the date of your acceptance of this Agreement.

1. Billing and Payment

You agree to the pricing and payment terms presented to you at the time you sign up for any of our Services on the Sites as a subscriber.

The Service is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months/years of service, downgrades, or unused months with an open account.

All advertised fees are exclusive of any taxes, levies, or duties imposed by taxing authorities. If you are from the European Union, VAT charges will be added to your bill.

We reserve the right at any time and at our sole discretion to implement fraud-protection measures .Your purchase and/or use of the Optick Service may subject you to taxes, including, without limitation, sales and service taxes, by any authority which has jurisdiction to impose such taxes. You agree that the payment and obligation of any such taxes are your sole and absolute responsibility, and you agree to indemnify Quantian to the extent that Quantian incurs any obligations or other liabilities in connection with such taxes.

Quantian reserves the right to quote additional fees for certain Services that may be arranged by mutual written agreement and/or paid for via invoice. If Optick.com has entered into a separate invoicing relationship with you, you agree to pay all undisputed invoices within 30 days, and you agree that Quantian may charge interest of 1% monthly (or the highest rate permitted by law) for past due invoices. You further agree to be liable for reasonable collection costs and attorney fees resulting from Quantian attempt to collect on past due amounts. Should you fail to pay an invoice, Quantian reserves the right to suspend, cancel, and/or delete your subscription, including any and all access to the Services and data associated with your subscription.

Unless otherwise mentioned, fees and charges are nonrefundable. All billing transactions are processed in Indian Rupee and are subject to the currency conversion rate on the date of the transaction.

2. Cancellations

Unless otherwise mentioned there are no refunds or credits for partially used subscriptions or for downgraded subscriptions during a billing period.

Immediately upon your cancellation, you will no longer have access to your account. If you log back into your account, you will be notified that further access will resume your account subscription and that acceptance of proceeding will initiate auto-renewal.

Our Responsibilities

1. Provision of Purchased Services

We will (a) make the Services and content available to you pursuant to this Agreement, (b) provide applicable support for the Services to you at no additional charge, and (c) use commercially reasonable efforts to make the online Services available 24 hours a day, 7 days a week, except for: (i) planned downtime, and (ii) any unavailability caused by circumstances beyond our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving our employees), Internet service provider failure or delay, or denial of service attack.

2. Protection of Your Data

We will maintain administrative, physical, and technical safeguards for the protection of the security, confidentiality, and integrity of your data. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification, or disclosure of your data by our personnel except (a) to provide the purchased Services and prevent or address service or technical problems, (b) as compelled by law, or (c) as you expressly permit in writing.

3. User-Generated Content

Users and Subscribers may create, upload, post, and store information, data, text, videos, images, or other materials (“Content”) on the Sites and/or Services, which may be viewable by you and other Users or Subscribers. Optick does not control the Content posted by Subscribers or Users of the Sites or Services, and as such, does not guarantee the integrity, quality, or accuracy of such content. You agree that by using the service, you may be exposed to Content that is objectionable, indecent, offensive, or illegal